Last updated: 15 November 2026
Everything in the Secret Greek shop is a digital product, such as an ebook or printable. Nothing is posted to you, so there’s nothing to return. This page explains when we offer refunds and how to get help if something goes wrong.
Change of mind
Digital products are delivered instantly and can’t be “returned” once downloaded. For that reason, we don’t offer refunds if you simply change your mind or buy something by mistake. Please read the product description carefully before you buy, and get in touch if you have any questions first.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. If a product has a problem, we’ll make it right. This includes when:
- the file is faulty, corrupted or won’t open
- your download link doesn’t work or never arrived
- the product is significantly different from its description
- you were charged twice for the same order
Depending on the problem, we’ll send you a working file, a corrected version or a replacement. If we can’t fix it, we’ll give you a full refund.
How to ask for help or a refund
Reply to your order confirmation email, or contact us using the details on our Terms of Use page. Please include:
- your order number
- the product name
- what’s gone wrong (a screenshot helps)
We’ll reply within 3 business days.
How refunds are paid
Approved refunds go back to the card or payment method you used. Payments are processed by Stripe. Refunds usually show up within 5–10 business days, depending on your bank.
Etsy purchases
If you bought from our Etsy store, Greek Printables Store, please contact us through Etsy. Etsy orders are covered by Etsy’s own purchase protection and policies.
See also our Terms of Use and Privacy Policy.